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FREQUENTLY ASKED QUESTIONS

  • What is your turnaround time for orders and delivery?
    We do our best to get your order out to you asap, however it can get quite busy. The majority of our items are custom made at the time of ordering, so please allow for your order to take between 2-10 working days to be made. For acrylic or wooden items please allow up to 20 working days. If your item is required by a certain day please email hellovinyljunkies@gmail.com to check that delivery can be when required. Once your order is packaged you will receive a shipping confirmation email. Please allow 1-3 days for your order to then be delivered.
  • What type of surface can I apply my decals / stickers to?
    Simply apply to any flat and smooth surface.
  • Can I put my labels (decals / stickers) in the dishwasher?
    Our labels are waterproof and dishwasher safe, however there are lots of variables when it comes to putting them in the dishwasher. The lifespan of your labels can depend on the surface it is applied to, the preparation of the surface when adhering your labels, the temperature of your dishwasher and if you have purchased from our high performance vinyl range. Applied to a stainless steel surface is highly likely to sustain a dishwasher over plastic, and high quality plastics are more likely to sustain a dishwasher over cheaper plastics. If you do want to put them in the dishwasher, make sure you leave them to cure for a couple of weeks first, as this allows more time for the glue to do it's thing. Because of the variables we do recommend handwashing to ensure a long life of your decal.
  • Is your vinyl waterproof?
    Yes. All our decals and stickers are made from vinyl, so are therefore waterproof.
  • What type of machinery do you use to produce your decals and stickers?
    All of our machines are made by Roland. Roland DG leads the industry in vinyl contour cutting technology to create wide format signs, vehicle decals, stickers, heat transfer apparel and more. We have a variety of machines for our different products. Our cut only decals are created by our stika cutters for your smaller items like lunch, drink and pantry labels and the GS-24 creates your larger items like wall planners and weddings. Our print and cut items are created with the help of our BN-20, it's a very cleaver machine!
  • What type of vinyl do you use to produce your products?
    All of our vinyl is sourced from commercial sign supply companies. For print and cut products we stock Oracal, Aslan, Mactac, VinylEfx and Avery products. For heat press media we stock Eurofilms.
  • What is the difference between your vinyl types?
    CUT ONLY VINYL High Performance: PVC Vinyl (70 micron) - This is used for our range of lunch, drink, PMP (black & white only), wall planners & any outdoor signage. It has a 4-7 year lifespan for gloss colours, 8 year lifespan for matte black / matte white (outside use) Wall Art: Soft, Matte PVC Vinyl (80 micron) - This is used for our wall decals, PMP (colour). It has an estimated 2 year lifespan (indoor use only) but generally lasts much longer than that. PRINTED VINYL White Gloss and Transparent Vinyl: High Performance: PVC Vinyl (70 micron) - This option is available to select for printed lunch, drink, PMP, cleaning labels & any other printed labels. 7 years lifespan (outdoor use). White Matte Vinyl: PVC Premium Vinyl (90 microns) - This option is available to select for printed lunch, drink, PMP, cleaning labels & any other printed labels. 3 years lifespan (outdoor use). HEAT TRANSFER VINYL (HTV) Cut Only Vinyl: 1. Soft Matte Vinyl (PU 80 microns) - Recommended for cotton fabric. Max wash 80 degrees celsius. 2. Soft Matte Vinyl (PU 70 microns) - Recommended for cotton, polyester, cotton/polyester, nylon. Max wash 40-60 degrees celsius. Printed Vinyl: Soft Matte Vinyl (PU 75 microns) - Recommended for cotton, polyester, cotton/polyester, nylon, acrylic. Max wash 60 degrees celsius. We supply these various vinyls depending on the requirement. If you have any questions about what vinyl is being used for your order, please feel free to ask.

PRINTING... Unfortunately we are no longer able to offer printed items for the unforeseeable future, and these items have been removed from our website. All items on our website are available and will be produced as per our normal turnaround time of 3-10 working days. 

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