Ordering & Shipping
ORDERING
We always do our best to get your order made and on its way to you as quickly as possible. As all our products are lovingly made to order, please allow 2–10 working days for your order to be created and dispatched.
If you need your order by a certain date, feel free to get in touch before ordering and we’ll do our best to accommodate your timeframe.
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CUSTOM ORDERS & PROOFS
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Please double-check all names, wording, dates, sizes and other details when placing your order.
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Where a design proof is provided, please check it carefully before approving it. Once your proof has been approved and production has started, we may not be able to make changes or remake an item if an error was included in the approved design.
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Delays in approving your proof may affect your dispatch timeframe.
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RETURNS & REFUNDS
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As most of our products are custom made to order, we’re unable to accept returns or exchanges for change of mind, so please choose carefully and check all details provided when ordering.
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We want you to be happy with your purchase, so if there is an issue with your order, please get in touch with us at hellovinyljunkies@gmail.com and we’ll do our best to put things right.
All orders are checked before dispatch. If your item arrives faulty, damaged, incorrect, or something is missing from your order, please contact us as soon as possible so we can arrange the appropriate replacement or refund.
SHIPPING WITHIN NEW ZEALAND
We offer tracked courier delivery throughout New Zealand, with separate rates for non-rural and rural addresses. Please ensure you select the correct delivery option at checkout to avoid delays in dispatch.
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Standard untracked DLE postage is also available for selected items measuring under 10 × 20cm as a lower-cost shipping option. Please note that this service does not include tracking, so we are unable to track or locate an item once it has been posted.
DLE postage can take up to 4 weeks to arrive, so please allow the full 4 weeks from the date of dispatch before contacting us regarding a missing DLE order. If you need your order sooner or would like the reassurance of being able to track your delivery, we recommend selecting our tracked courier option.
Please check that your delivery address is correct when placing your order. If you notice an error, contact us as soon as possible and we’ll update it if your order hasn’t already been dispatched.
Once your order is ready for dispatch, you’ll receive a shipping confirmation email. Tracking details will be included for orders sent via tracked courier.
Tracked courier delivery generally takes approximately 1–3 working days after dispatch. Delivery timeframes are estimates only and may be affected by courier or postal delays or other circumstances outside our control.
If you have selected tracked courier and your tracking hasn’t updated or your parcel appears to be significantly delayed, please check the tracking link provided in your shipping confirmation email. If you’re still concerned about your delivery, please get in touch and we’ll do our best to help.
If an order is confirmed as lost in transit, we’ll work with you to arrange an appropriate replacement or refund in accordance with your rights under New Zealand consumer law.
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INTERNATIONAL SHIPPING
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International shipping is available on request.
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Please email hellovinyljunkies@gmail.com with details of what you’d like to order and your delivery location, and we’ll provide a shipping quote.