Returns Policy

As all of our items are custom made at the time of purchase we are unable to accept returns or exchanges, we ask that you please choose carefully. Happy customers are really important to us, and we want you to be happy with your purchase. In the unfortunate event you really aren't happy with your purchase, please make contact with us to discuss by emailing hellovinyljunkies@gmail.com. All items are checked prior to shipping, however in the unlikely event that you find an item faulty, please contact us to discuss replacement, alternative item or a refund. Shipping costs are non-refundable.

 

Shipping within New Zealand

 

The shipping rate for a tracked parcel within New Zealand is $6.00. Large custom items within New Zealand is $10.00. We do live rurally, so on receipt of shipping confirmation please allow time for courier drops, but just know your goodies are on their way!
 

Standard postage within NZ ($1.50) is available on selected items only, but is at the purchasers own risk. No refunds will be given for lost packages via standard post. Please allow 3-5 working days for your goods to arrive, however this time frame is not guaranteed. 

 

International Shipping

 

Standard postage to Australia ($3.00) is available on selected items only, but is at the purchasers own risk. No refunds will be given for lost packages via standard post. Please allow 6-10 working days for your goods to arrive in Australia, however this time frame is not guaranteed. 

We are happy to ship anything internationally on request. Please email me the details of your order and your location to obtain a shipping quote.

 

Vinyl Junkies was created in 2017. With a love for simple, yet funky designs, every item created embraces that!

Ordering

 

We do our best to get your order out to you asap, however it can get quite busy so please allow for your order to take between 2-10 working days to be made. If your item is required by a certain day please email hellovinyljunkies@gmail.com to check that delivery can be when required. 

ABOUT US

For more reviews click here https://www.facebook.com/pg/hellovinyljunkies/reviews/ 

★★★★★

Another amazing job!!! Have purchased canister, lunchbox and height chart labels in the past and have just received my clothing and drink bottle label order. Always quality products with excellent turnaround. Thanks for always being so helpful and going out of your way Natalie! Can't recommend enough!

E. Keenan

★★★★★

Thanks so much for the awesome labels, prompt delivery & so easy to iron on & they don't peel off!!! Love the font options too. Will definitely be purchasing more.

L. Cluff

★★★★★

Nat, you are awesome! Can’t thank you enough for the super amazing service and turn around time - especially at this time of the year! We love our new decals - yay for semi-organised LEGO!

L. McDermott

★★★★★

Fabulous products, fabulous service! Super quick - making our things even more awesome with personalisation!! Very happy and highly recommended!!

Candice

★★★★★

Friendly communication, easy to use order system and super fast postage thanks so much love the labels will def be back for more.

K. Kotoul

 

★★★★★

Thank you so very much!!! Highly recommend super fast and fabulous communication. And super super helpful. You are a rockstar! 

R. Roome

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